Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Equipment collection . Hi all,. Options. This promotion means you won’t pay the usual setup fee of £35. I'm sorry to hear about the issue you're having with the returns kit. Experience Collections Advisor Virgin Media. To get the full benefit of both, I would like to relocate them to another room. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Posted 7:21:49 PM. Then enter your email address, and click on email me my new label and follow the instructions. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. We're updating your Emergency Backup Line. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Three hours later I'm still waiting. on 28-10-2022 09:20. They provide telephone, television and internet services. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. View the job description, responsibilities and qualifications for this position. New around here? Check out the do's and don'ts, in our Community. co. Job description from Virgin Media Salary: £27,500. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Chances are they'll flunk handling the complaint, but then. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 26-12-2022 00:50. May I ask if you've been able to return the equipment? For more information on this, please read here. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Skip to main content Accessibility Help . in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Now not replying to my emails or live messages. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Job description from Virgin Media Salary: £25,000. £21,968 - £22,369 a year. The Bahrain Grand Prix is on Sunday, signalling the start of another thrilling season of Formula One racing on Sky Sports. Chop and change TV, broadband and phone services to create the perfect deal for you. I have recently left Virgin Media due to moving to an area where you have no presence. Call us from a textphone on 18001 0345 454 1111. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . 3 weeks ago. Reply. You will be part of a stores team providing a materials collection and delivery service,. QuickStart, set up and connections. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Part of your role would include door-to-door sales with new residential and business customers. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Services and installation of equipment may vary subject to government advice on COVID19. By Phone: Get in touch on 0800 952 2302. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Home. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Will charge remainder contract as unfulfilled Death certicate will not change status either. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. so i obviously refused that and went onto the 2nd person, they told me that £31. For the second time of asking who regulates Virgin Media. 1800 941 114. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. I guess the first lady I talked to misinterpreted it. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Hi, I was informed that my VM kit will be collected today. Sutton, England. 00. Make a payment. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. I'm a Very Insightful Person, I'm here to share knowledge. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. 0k per year. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The second method is to send an email to Virgin Media requesting a return kit. Browse Virgin Media Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. It is usually a mail returns bag or a plain flat-pack returns box. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Plus get help on things like wayleave & access agreements. Any remaining balance will be applied to subsequent bills until the. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. on 18-08-2022 14:29. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Updated 18 Jul 2023. New owners only seem to want to cut costs, which pulls. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. If we do, we’ll either text or email you (from noreply@contactengine. Registration is fast, simple and absolutely free so please join our community. How it all works. If we can’t collect it, we’ll send you our free postal returns packaging. And Im being charged for equipment which I returned long ago. For more info on what equipment needs returning to us see here. This is currently one of the most affordable. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. Options. on 15-11-2022 15:14. I'm sorry to hear you've been struggling to send your Hub 3 back to us. I have to return my booster and all I get all the time are messages from Virgin saying return your kit. Main. on 12-11-2022 09:30. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Cons. m. So Virgin swapped to postal collections only. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Phoned to chase, 45 minutes trying to get someone to make sense. Virgin Media Collections Agent Reviews. In that case you'll end up with VM. I'm sick of waiting for these to be collected and they are gathering dust. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. When you place your order, we'll let you know. Hi I have recently left VM. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. K. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. You’ve clearly mishandled my data for this to happen and I. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Working hard to help connect the nation, shop our offers and order online. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. Main menu; Bundles. . 00 so why is it that a customer of virgin is offered so much higher. £25. Available with M50 broadband or faster. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. This depends on the equipment you want to recycle. Virgin Media line rental £19 a month required. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Virgin Media recycle kit usually comes with a letter. Search Search. Broadband. They provide telephone, television and internet services. They have been chasing payment directly and through 3 debt collection agencies. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. Hi. Virgin Media London, England, United Kingdom. We. But I'm still a customer. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Bradford. 22 received an email from virgin media and medallia confirming it had been received, that it wo. Home Phone. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. All Virgin Media equipment, except the Stream product, require co-ax connection. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Our customer service team is available to help you 24/7. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . co. com, the worlds largest job site. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). ) of all kit that you are returning. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Various cable mediums are used in modern systems to transmit data. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. You can call us between 8am to 4:30pm Monday to Friday. Broadband. com ) to arrange an appointment for collection team to come round and pick it up. Many of the electrical and electronic items that we throw away can. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. QuickStart, set up and connections. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. Full time People enjoy this job; Good employer; Good shift notice. This is absolutely diabolical service. Virgin Media 3. New around here? Check out. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. You can actually return the equipment yourself rather than wait for the doorstep collection. 4. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Our Products. Virgin Media customers can return their equipment for free. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. I submitted a complaint on the online system, didn’t hear anything back from them. The other side of your role includes re-contracting existing customers. 4. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Here you’ll find all the help you need for Virgin Media related problems and issues. You have the account number and the address if you can't find it with them there is a problem with your system. Sign in or register . Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. The offer can be redeemed on your iPhone. £25. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. In response to Steven_L. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. If you want to be on the safe side, email VMEquipmentCollections@actavo. 1 ACCEPTED SOLUTION. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. com asking me to book a date for my equipment to be returned. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. You can contact our collector directly on 01 4405310. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Equipment Return. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, the contract emailed to me gives the new address for. Online via the Virgin Media website. Virgin Media employs 8,988 employees. Virgin Media Television;. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Home. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Gave VM 30 days notice to terminate on 7 March. Options. Any remaining balance will be applied to subsequent bills until the credit is used. Hi all - Looking to get a 2nd TV 360 box. They provide telephone, television. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). 0k per year. I spoke with the an agent again and they told me that there was no. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Terms and Conditions – PAYG Mobile. Several spam calls in the space of a 24 hour period. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. In answer to your questions. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit. m. I'm sorry to hear you've been struggling to send your Hub 3 back to us. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Your job is not secure and the KPI are changed every time no good bad place. On this letter, there is a label sticker. All equipment was sent back in the post and numerous phone calls were made to the customer service. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. 5k per year. Read a summary of the Virgin Media Ireland terms and conditions here. You can find loads of helpful information on. I was at the store where I bought it and they told me to call the virgin media support team. Visible. Start of main content: What. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. I had an email -. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Posted 1:21:15 PM. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. To do this, you’ll need to wait until you receive your tracking email. Also note date and time the items are collected and some identifying details of the person who collects (van reg. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Manager at Virgin Media Coventry. Full time People enjoy this job; Good employer. All Virgin Media equipment, except the Stream product, require co-ax connection. 42 minutes ago. Switched On Families. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. lobat. I have also been reminded each. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. Or iIf you have a printer you can print out your own label and return the equipment. 50 a month (first year saving £78). To find your nearest collection point, just go to recycle-more. 150 – if you’re calling from a Virgin Media mobile or mobile. Hub 4: up to £75 per unit. 1 follower 1 connection. It. Today I have received a letter from debt company bpo collections asking for £20. on 19-01-2022 12:56. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. 0 Kudos. It took nearly 5 months to get the overpayment back. Bob. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. They have been chasing payment directly and through 3 debt collection agencies. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. I am moving home and signing up to Virgin Fibre. View the job description, responsibilities and qualifications for this position. . Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. uk. Report this profile. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Good job if you're placed with a good team of people. 0345 454 1111 – if you’re calling from any other phone. If you cancel during your minimum term an early disconnection fee will apply. Connoleg. Excludes Essential broadband customers from 10 November 2022. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. on 19-11-2022 18:06. Chris. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. I dont have the - 5205783. No notification sent, no kit arrived today. My Virgin Media App. . [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. Debt collectors have now made contact for payment. You have contacted me this week again about sending the old one back to you. We offer the full kit and caboodle – Broadband, TV services. Send the email to equipmentreturns@virginmedia. I understand I will require an Engineer to do this and it will. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. customer collections virgin media jobs. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). 1% worse than the company average rating for salary and benefits. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Today I have received an email and a text message regarding the return of my equipment and. Seacroft, England. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. Bishops Stortford. TV on the go. com, the worlds largest job site. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Returns team were useless for us. com, the worlds largest job site. From £5. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. £25. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. to 9 p. Equipment Collections Representative. Never go for it” Resolved “Over charging” Resolved. Introducing the My Virgin Media app . Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. So disconnected in May, I had 2 payments taken instead of one. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. After that, it’s just £3 per month (or £30 a year). Remember. Virgin Media O2 is at the start of a new era. Volt. Joining in. Or dial 611 from your Virgin Plus phone. Have already requested packaging to go to another address. 1. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. com to arrange an early pick up of the equipment. I contacted VM via WhatsApp and then phoned VM collections dept. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Networking and WiFi. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Any remaining balance will be applied to subsequent bills until the. Reply. Options. I had a text message last month saying a collector was in my area. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. You have now charged me £40 for equipment I do not want and would be happy to return. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Browse Virgin Media Virgin Media Community. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. KMM116247153I15977L0KM - I think that was my account. Skip to hauptinsel content Accessibility Help . There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. This is Virgin. Back in June 2014, I moved home to a location where VM was unable to provide service. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Working hard to help connect the nation, shop our offers and order online. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. I'm sick of waiting for these to be collected and they are gathering dust. You may also wish to ring us on 0345 454 1111, and our team may be able to. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Joining in. Apply for the Job in Equipment Collections Representative at Bradford, .